Customer Service Representative
NO CALLS PLEASE
Who are we?
A-Action Pest Control is a fast growing, family-owned & operated business providing extraordinary award-winning pest control to the Northern Illinois and Southern Wisconsin regions. We continually amaze our clients with our compassionate and authentic relationships built around our dedication to always help first. This has garnered A-Action a 5-Star reputation in the industry for over 30 years. We are looking for an energetic and passionate Customer Service Representative to join the team, and who will continue to help us with our record growth.
Position Summary:
At A-Action our Customer Service Representatives focus on the continued growth of the business by working with residential and commercial clients, educating them on their pest control needs and ensuring that their properties are protected from all pest types, deescalating customer concerns, scheduling appointments, and collection payments. We are looking for an energetic, passionate person to work full-time at our fast-paced, fun, and exciting office in Antioch, Illinois. You will be responsible for learning a customer’s needs and following through until their issue is resolved. You will provide friendly, knowledgeable, and timely support for customers as well as complete in-office administrative tasks.
Do you like working in a friendly environment with an exceptional team? Do you have strong planning and organization skills? Are you able to prioritize your work and get things done in a timely manner? If so, we would love to meet you!
Responsibilities:
- Improve customer experience by providing information about services, enter orders and schedule services.
- Serve as an authority and educator to customers on A-Action Pest Control programs and services.
- Complete data entry and other administrative tasks.
- Answer multi-line telephone system.
- Use clear verbal and written communication.
- Promote cooperation, teamwork and help build strong morale.
Requirements/Skills:
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Minimum High School degree or GED
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Minimum of 6 months experience working with customers; 1 year preferred.
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Bilingual preferred but not required
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6 months working in a call center preferred
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Excellent verbal and written communication skills.
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Strong phone presence and experience taking dozens of inbound and making outbound calls per day
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Proficient with Microsoft Office
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Highly motivated
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Excellent time management and organizational skills
Pay Structure:
- You will be paid an hourly rate plus sales commissions.
Typically, Customer Service Representatives earn an average of $30-35,000 in the first year. There is always the potential to earn more sales commissions.
Benefits:
- Full-time Employment
- Paid Training
- Competitive Pay
- Accumulate vacation days
- Accumulate paid holidays
- Medical Insurance available
- Opportunities for Promotions and Growth
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
If you are passionate about joining the A-Action team, apply today!
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